YOUR JEWELLERY CONCIERGE
We don’t sell you jewellery. We build it with you step by step, crystal clear, zero BS.
The result? A piece that actually means something.
WHO WE HELP
Meet the types of people we love working with
Groom On a Mission
Ready to propose but doesn’t speak “diamond”? We guide him from clueless to confident.
The Jewellery Lover
Has pieces that need repairs, replacements or a full glow-up and wants it done right.
The Visionary
Has a dream design in mind (or on Pinterest) and wants it brought to life perfectly and efficiently.
The Conscious Buyer
Values fairness, transparency and sustainability as much as stunning design.
Planning To Propose?
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Clueless about diamonds but don’t want to screw it up?
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Tired of shady quotes and wondering who to trust?
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Want her dream style and size without blowing the surprise?
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Lab or mined... just give me the damn truth.
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Clock’s ticking and no time for jargon.
That’s why we created the Ring Protocol.
Straight talk. Done with you. No guesswork.
Just the ring she deserves and the confidence you need.
Design Your Own?
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Bring your ideas, sketches or inspo to life in a piece that turns heads.
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Get straight-up design guidance from first concept to final delivery.
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Own a one-of-a-kind creation no retail store can touch.
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Modernise heirlooms without losing the story behind them.
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Hit your deadline without cutting corners on quality.
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Deal with one point of contact start to finish... no runaround.
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Get weekly progress updates and a rock-solid warranty you can count on.
Jewellery Need TLC?
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Ring pinching or spinning and driving you mad?
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Prongs catching or worried a stone feels loose?
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White gold lost its shine and needs new life?
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Lost or stolen piece and need a like-for-like for insurance?
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Heirloom damaged and nervous to hand it over?
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Only got photos of a piece you want recreated?
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Deadline looming and you need it done right, first time?
GOT QUESTIONS?
Good! Because we've got all the answers!
CUSTOM DESIGN
QUESTION:
How long does it take to make a custom piece?
ANSWER:
Most designs take 4–6 weeks from concept to delivery but we can work to tight deadlines where possible.
JEWELLERY TLC
QUESTION:
Do you work on pieces that weren’t originally from JWLRY Box?
ANSWER:
Yes!! We welcome all jewellery, no matter where it was purchased.
GROOM'S GUIDE
QUESTION:
Will you help me choose the right diamond?
ANSWER:
Absolutely! We’ll explain everything in plain English and guide you to the perfect choice for your budget and her style.
FREQUENTLY ASKED
Life is already complicated... your jewellery experiences do not have to be!
