Frequently asked questions

Most jewellery quotes aren’t apples-to-apples because specs differ, so it’s hard to compare accurately. With 10 years’ experience, we review each quote on its own merits and benchmark it against current market values: diamond specs (cut/measurements, colour/clarity/fluorescence, lab), gold/metal prices, labour, and lead times. You get a plain-English fairness check and (if you ask) an optional market-value counter-quote. Independent, confidential, not a price-war service.

No. It’s not a price war. We help you understand what you’re looking at and whether it’s fair for those exact specs that have been quoted.

We can audit from detailed specs from the quote and photos. If info is missing, we note assumptions and timing may extend to 72–96 hours.

Yes but only if details are complete. We DO NOT need the vendor’s name, please remove all branding.

We’ll explain why (e.g., stronger cut, safer setting, realistic timeline). You can still stay with your original jewellery supplier.

No. That’s entirely up to you. By default, the audit gives you a side-by-side comparison so you can judge any quote on its own. If you’d like a counter-quote, ask and we’ll issue a market-value counter-quote based on the audited specs (no obligation, no extra fee). If you proceed with us on that basis within the quote’s validity, we’ll credit your audit fee against your purchase.

No. The report stands on its own. You choose the next step.

What we collect: only what’s needed to perform the audit... your redacted quotes, certificates, reference photos, basic contact details and our audit notes. How we store: secure cloud storage with access limited to the small team working on your audit. How we use: to compare specs, produce your side-by-side report and (only if you ask) prepare a market-value counter-quote. We do not share your files with any third party unless you request it (e.g. your broker). Retention & deletion: we keep audit files for 12 months for service and record-keeping, then delete. You can request earlier deletion unless we must retain records for legal/financial reasons. Transmission: use our form upload (preferred). If you email/WhatsApp files, you accept the normal risks of those channels. Redaction required: all supplier identifiers must be removed (logos, branding, salesperson names etc). Files containing vendor branding will be declined.

Because this is an independent, spec-based audit... not a price war. Removing branding: Keeps the audit unbiased and focused on the specifications, not the seller. Respects vendor confidentiality and avoids reputational/defamation issues. Prevents “race to the bottom” dynamics; we benchmark market value for the exact specs. Standardises our process so we can compare apples-to-apples quickly.

Remove logos, store names, URLs, email signatures, phone numbers, QR codes, watermarks and any salesperson names/IDs. Rename each file to Vendor A.pdf, Vendor B.pdf, Vendor C.pdf. Keep the technical detail visible: lab + report number, shape, carat, cut grade/measurements, colour, clarity, fluorescence, metal, setting, side stones, lead time and total price. Don’t send personal numbers (ID, card, banking). If present, black them out. Failure to comply with this will

This is an independent comparison and market-value opinion, not a formal appraisal. Findings rely on the accuracy and completeness of the documents you provide. Missing/incorrect specs may change conclusions. Diamond/metal markets move; any counter-quote is time-limited (validity shown on your report) and does not reserve inventory. We are not affiliated with any vendor you submit. Quotes must be redacted; unredacted files will not be accepted. To the extent permitted by law, JWLRY BOX’s liability for this service is limited to the audit fees paid.